We understand that you may only purchase a handful of mattresses in your lifetime, so knowing what to expect can be a challenge. That's why we strive to make our policies as clear as possible.
DLX provides a comprehensive Lifetime Limited Warranty to back each of our quality mattresses. For the first ten years, we fully cover any repairs or replacements if the mattress is deemed defective, with the purchaser responsible for any related transportation and/or disposal costs. After the first decade, our warranty becomes prorated. If a defect arises, DLX offers repairs or replacements at a prorated charge plus transportation costs and/or disposal costs. Our warranty includes the special Comfort Assurance Program, allowing customers to replace their mattress at a discounted rate for comfort reasons, even if the mattress isn't technically defective. This unique initiative is our way of acknowledging that your comfort isn't always about technicalities or specifications, but about your personal experience and satisfaction.
In our century-long journey in the sleep business, we at DLX have understood that warranties can often seem complex and confusing. This insight led us to craft a unique program that prioritizes your comfort, transcending the traditional concept of a warranty. We proudly present to you the DLX's Lifetime Comfort Assurance Program.
In essence, the Comfort Assurance Program acts as a fallback for any discomfort concerns you might face over the life of your mattress. If at any point you feel your DLX mattress is not providing the comfort it should, we offer the option to replace it at a reduced cost. The specifics are as follows:
With this program, we assure you that you'll never be stuck with a mattress that does not provide you the comfort you deserve, even if it isn't technically 'defective' as per warranty standards. It's a part of our commitment to you – not just a guarantee, but assurance of comfort that stands the test of time.
This DLX Limited Lifetime Mattress Warranty applies to your DLX mattress and is extended solely to the original purchaser. Coverage commences on the date the Product was originally purchased.
Our warranty does not cover certain conditions. These include but are not limited to:
If your Product has been discontinued, DLX retains the right to determine the price of a comparable model which will be used for calculating the prorated replacement charges.
Proper support is essential to the longevity and performance of the mattress. Failure to have a proper bed frame may invalidate the Warranty.
Claims & Restrictions
To make a claim, please keep the original proof of purchase and law tag on the Mattress. DLX does not cover transportation, inspection, or removal costs of defective products. Warranty claims are valid only for the original purchaser. The Warranty does not cover: