We understand that sometimes things don't work out as planned. While we hope you love your DLX mattress as much as we do, we’re here to assist if you decide it's not the right fit. Our refund process might seem like a handful at first glance, but don't worry, we've made it as straightforward and painless as possible. Head to our 'Navigating Your DLX Mattress Refund Process' page, where we've detailed the process step-by-step to help you maneuver through it with ease.
Adjusting to a brand-new mattress can be a bit like breaking in a new pair of running shoes - it takes time. That's why we offer a 120 Night Sleep Trial with every DLX mattress purchase.
Just as studies show initial discomfort is common with a new mattress, we ask you to sleep on your DLX mattress for at least 30 nights, allowing your body to adjust to the new comfort. If after 30 nights you're not completely satisfied, we'll work closely with you to find the perfect sleep solution within the first 120 nights from your delivery date.
This offer is limited to one refund per household and must be exercised directly with DLX within 120 days from the delivery date. Please note, we cannot accept returns on stained, damaged, or unsanitary mattresses under the 120 Night Sleep Trial. For protection, we highly recommend using a waterproof mattress protector and retaining all original tags. Removal of law tags will void this trial.
Unfortunately, our 120 Night Sleep Trial does not extend to clearance items, floor models, pillows, mattress protectors, adjustable bases, furniture, other accessories, or special order sizes.
Making You Comfortable
While a quick lie-down in a store may give you a basic idea of a mattress's feel, it takes more than 15 minutes to determine the right firmness. Like a good friend, your DLX needs to get to know you. Give yourself 30 days to adjust. You may notice things you've not noticed before - that's normal. If after 30 days, you're still not finding comfort, contact us. We have a great track record of finding the perfect fix.
Checking the Support
What's underneath matters! Inadequate support may affect your mattress's performance. We can guide you in making simple modifications to ensure your bed is up to speed.
Patient is Key
Finding the right feel may be a process of trial and error. Whether it's changing your pillow, supporting your mattress properly, or finding the right sheets, patience is key in this journey.
The Essential Details
The 120 Night Sleep Trial gives you up to 120 days to decide if your DLX is right for you.
We encourage you to sleep on the mattress for 30 days before making any decisions.
If you request a refund after 30 days, we'll work with you to find a comfort solution. If we can't, we'll start the refund process.
We can't accept mattress returns or remove it from your home. If you request a refund, you'll need to remove all identifying labels from your DLX and show proof of donation to a charity.
Refunds will only be issued once we receive proof of donation and removal of the mattress from your home.
Shipping charges to Alaska, Hawaii, and Canada, including brokerage fees, duties, and taxes, are nonrefundable.
Your DLX mattress must have compatible support.
This 100% refund only applies to DLX Mattresses. It doesn't cover retired models, bed frames, or bedding.
The 120-night trial applies only to the original purchaser.
Factory Outlet Mattresses, sold as-is, aren't eligible for the 120-night trial.
Each household is eligible for one refund.
At DLX, our goal is your comfort. Let's find it together!